FAQ

What does this store sell? The assortment covers face cleansers, toners, treatment serums, eye products, moisturizers, sunscreens, exfoliants, body products and skincare bundles.

How soon will my order come, and is delivery complimentary? Ordinary processing takes about 1–2 business days, then estimated delivery/transit takes 3–5 business days. No delivery date is guaranteed. The checkout page confirms shipping fees or whether the specific purchase qualifies for free shipping.

May I return a product I selected incorrectly or no longer want? Yes: defective and non-defective returns, as well as exchanges, can be requested within 30 days following delivery. For a non-defective return, the goods must still be new, unused and in original condition with their packaging, tags and accessories. A free return label comes inside the parcel. After authorization, mail the goods back without a restocking fee. Exchanges require available inventory.

What should I do about damage, defects or the wrong item? Give us your order number, checkout email and details, plus photos or video of the item and package for damage, defects, wrong or missing goods or material discrepancies. How fast is a refund? Within 10 days of approval we process it back to the original payment method; additional bank posting time can apply.

Which payment options can I use, and how do I contact you? Checkout displays the currently available payment methods. Reach us through the contact section below for help. What about cookies and analytics? We use necessary website cookies; optional analytics and advertising-effectiveness tools may be active if enabled and consistent with your applicable choices. Full policy details are accessible through the footer links, including shipping, returns, payment and privacy.